So is there now a new issue or is this still the fx transfer issue?
Swap issue was resolved, above is not talking about swap it’s about transport of funds.
A post was split to a new topic: Market talk, Off topic posts to discussion
All of my pundi.ai has vanished from my base wallet. Is there any way I can get assistance with this. I transferred my fx through the portal on pundiais verified account and Coinbase is saying they need your assistance to help.
@indra can I please have some assistance
Send your tx hash and link to your address to indra@pundix.com
Let us take a look
Crypto wallets are self custody, If you didn’t move it their still in the wallet, Update your wallets and reboot your devices, Base wallet has nothing to do with PUNDI your issue is with the Base wallet creators.
being on Eth network if you enter the wallet address into Ether-Scan you should be able to see if the funds are on the wallet address.
@indra I already had a conversation with Coinbase and they looked at it and said they saw nothing and that it was an issue on your end technically or that someone from pundi was siphoning funds from investors. I’m hoping it’s the ladder and that I can get some help but what you suggested did not resolve my issue. I’m extremely frustrated because I’ve had to go through many hoops just to be able to swap and now everything has disappeared.
Keep in contact with Indra, he will be able to look at your wallets, Understand only you can move funds on a self custody wallet, the project cannot siphon funds, the only way you can have loss of funds are if you gave access to someone else to your wallet, meaning you handed out your PW / seed phrase. which you should never ever do under any circumstance.
No one can put anything back for you if it was taken, they can only look to see if your problem is real
Hi, please send me the address link so we can take a look, i have shared you my email in the previous post.
It is impossible to check without any details.
The transaction hash?
My 625 PUNDIAI have disappeared from my Base wallet since Saturday. I need help.
@indra we most likely have the same issue.
@Luke @Sawyer81 send the details (wallet address and transaction hash) to indra@pundix.com, and we will take a look.
It’s sent.
Mailing address : an…………4@………..fr
Thanks
Thank you Indra for your help.
Base had put them in the spam folder (hidden assets).
@Luke : This might help you.
1 Like
No worries mate, happy to help
If you have the same case as Sawyer, you need to add the contract address to view the token on your wallet (0x44e2A17aD6830C440afb96a89823d09066512452).
As i mentioned previously, the easiest way is to let me check your address. Send me at indra@Pundix.com so i can take a look.