Maybe if you were the one who had lost 10s of thousands of dollars because of this situation, you would have a little more sympathy and empathy.
These words from Chazdurman above 100% reflect my sentiment:
"So my question is still unanswered. Why is the Fx group refusing to enable the smart contract so that we can move our tokens off the exchange.
It is very easy for you to tell me to be patient and understand. You don’t have thousands of hard earned money in Fx tokens stuck on an exchange. I trusted the Fx group and supported it. But now this is how we Fx token holders on Coinbase are being deserted."
And what options were customers actually given? For the exchange to swap into an unlisted token… a swap Coinbase users never signed up for, at a valuation that slashes their holdings, and into markets with thinner liquidity where the token isn’t even listed on Coinbase itself.
Your posts are clearly evasive and you are intentionally avoiding the main question.
Coinbase wants Fx tokens holders to move their tokens off the exchange. BUT THIS IS NOT POSSIBLE BECAUSE THE FX TEAM HAS PURPOSELY DISABLED THE SMART CONTRACT TO BE ABLE TO TRANSFER THE TOKENS.
We understand the frustration some users are facing with $FX on Coinbase and we want to clarify the situation as transparently as we can.
Coinbase is a centralized exchange, which means user assets and wallet data are fully managed on their platform. As a result, we do not have access to user wallet addresses or internal holdings; so we are unable to airdrop replacement tokens or assist users directly from our side.
Prior to their public announcement, we proactively shared a proposed solution with Coinbase to help manage the token redenomination and support their users. As of now, we are still waiting for a final decision from their side. Until Coinbase confirms a direction, we are unable to move forward on this matter.
We’ve done everything within our power to assist and will continue following up. We ask for your patience and understanding while we wait for Coinbase to complete their internal process.
Our team remains fully committed to helping affected users, and we’ll provide updates as soon as we receive confirmation from Coinbase.
HTX is an offshore exchange with far looser oversight, while Coinbase is a publicly traded U.S. exchange under the direct scrutiny of regulators. Coinbase can’t just accept a forced swap when transfers have been frozen for over a month and investors are locked out of their own funds.
Coinbase’s first obligation is to protect its customers. When the smart contract was paused on July 13th, Coinbase’s ability to process deposits and withdrawals was broken. Nearly three weeks later, with no resolution, they had no choice but to suspend trading.
So let’s be honest: this isn’t about Coinbase dragging its feet. It’s about the project trying to force a major U.S. exchange into a swap against its policies — and that gamble backfired. HTX may have gone along, but Coinbase won’t risk regulatory exposure just to clean up the project’s mess.
The real solution is simple: restore transfers. Give investors their funds back. Stop pointing fingers at Coinbase and start owning the consequences of decisions made at the project level.
Hi, the FX onchain transfer freeze on Ethereum is one of the solution to solve the previous vulnerability issue.
Users can still swap to PUNDIAI, but it affect the users that store token on CEX. This case has been informed to the CEX, for example, we assisted HTX to solve this issue on their end.
For Coinbase, we are still waiting for their final decision.
The so-called “temporary” pause in transfers has now lasted 39 days (since July 13). That pause directly affects investors — and it also immediately impacted Coinbase’s ability to process deposits and withdrawals.
Coinbase didn’t announce the planned suspension of trading until August 1st, almost two weeks after transfers were frozen. That delay is telling. It’s not realistic to believe Coinbase suddenly decided to halt trading without warning. The far more likely explanation is:
Coinbase was in contact with the project immediately after transfers were paused.
The project was given time to explain, fix the issue, or provide a clear timeline for resuming transfers.
When no satisfactory resolution or credible plan was presented, Coinbase had no choice but to escalate to the “nuclear option” of a trading freeze.
The truth is simple: the strategy to force Coinbase into a swap has completely backfired. Instead of protecting investors, it trapped them. Instead of strengthening the project, it destroyed confidence. Every extra day transfers remain blocked causes more reputational damage, more distrust, and more people who will never return.
Stop hiding behind excuses. Admit the mistake. Restore transfers. Give investors control of their own funds.
That’s not the message Coinbase is giving publicly or through support channels. In multiple screenshots, they’ve been clear: they cannot process withdrawals until the FX contract is unpaused, and the responsibility lies with the project.
This position makes sense. Coinbase has already delisted FX and has not conducted any due diligence on $PUNDIAI. It seems very unlikely they would facilitate a swap into an unlisted token.
Most likely, they will leave it up to customers to handle any swap themselves through external wallets. But for that to even be possible, the transfer function on the FX contract would need to be re-enabled first.
It seems Coinbase ALREADY HAS made their “final decision” as you put it. They have no plans to support Pundi AI. Which after this whole experience, I can’t blame them. They’ve already exposed their users to enough problems with this project, better on their end to walk away now then get in any deeper.
It seems above you are suggesting the network freeze was put into place to help sort out the problems with getting hacked. That at least answers the why this is happening. What you’re not doing is answering the what your team is going to do about it question. Telling your holders there’s nothing you can do until Coinbase makes a decision simply doesn’t work in this situation, because Coinbase isn’t going to do anything. Coinbase is going to keep our funds frozen until the FX team does what they need to do on their end. It’s squarely on the FX team to right this wrong.
I don’t care what solutions you or the FX team have proposed, and obviously, Coinbase doesn’t either. There is one path forward, and that path is flipping the switch on the network so myself and all of these other fine people who have been railroaded by this project can access our assets. This isn’t “fud” this is fact. I don’t think anyone who currently holds FX on Coinbase wishes any ill will towards your team or your project, in the future I hope Pundi AI does well. WE JUST WANT ACCESS TO OUR FUNDS AND THE FX TEAM ARE THE ONLY ONES WHO CAN MAKE THAT HAPPEN.
Stop deflecting to Coinbase, it’s counterproductive, and do what you need to do to fix this farce. They may hold our funds, but the FX team is the only ones with the key to unlock them. Or don’t, and see what happens to Pundi AI, because I can promise you everybody in the crypto space is gonna find out what happened here, and I don’t see how anybody is going to want to invest a dime with your projects moving forward. It’s only FUD if it’s not true. Is your team really prepared to deal with all the negative backlash that is about to come your way? Because it seems to me like this project is hanging on by a thread as it is, so I can’t imagine getting ripped apart on social media being anything you want to mess with. Choice is yours. I’d do the right thing.
